VIP Account Manager

On behalf of our client, we are looking for a  VIP Account Manager:

Level: medior/senior

Type of employment: full time

Location: In Office, Belgrade, city center, Serbia

Model of work: Full-time | Permanent Contract

Department: Customer Relations / VIP / CRM

Reports To: Team Lead of VIP

The Opportunity:

 For our client, we are looking for a proactive and customer-oriented VIP Manager to join their growing team.

This role is focused on building and maintaining strong relationships with high-value clients, increasing customer loyalty and delivering a premium customer experience through personalized communication and strategic account management.

The ideal candidate is communicative, organized, analytical, and capable of managing multiple VIP accounts in a fast-paced environment. Professionalism, discretion and a results-driven mindset are essential for success in this position. 

Benefits:

What this company can offer you is an active community and positive atmosphere.

When it comes to work-life balance, you can expect:

• Permanent employment contract
• Flexible working hours (start time up to 11 AM)
• Dynamic and international working environment
• Opportunities for professional growth and career development

                                                                                   Key Responsibilities

• Build, maintain, and strengthen relationships with VIP clients
• Deliver personalized communication and premium customer support
• Increase customer retention, engagement, and loyalty
• Identify opportunities to improve customer lifetime value
• Coordinate with internal teams to ensure an exceptional user experience
• Monitor customer activity and provide relevant insights and reports
• Support VIP campaigns, promotions, and loyalty initiatives
• Handle sensitive customer matters with professionalism and discretion

                                                                                  Required Qualifications

Education: Minimum High School Diploma (Bachelor’s degree is considered an advantage, especially in: Economics, Management, Marketing, Communications, IT or related fields)

Experience: Minimum 2 years of experience in one or more of the following areas: Customer Support, Client Relations, Account Management, VIP / CRM Operations, Hospitality or premium customer experience environments.

Language Requirements: English proficiency minimum B2 level (written and spoken). Additional languages are considered a strong advantage: German, Spanish, Russian, Turkish.

 Technical Skills

• Experience working with CRM systems
• MS Office / Google Workspace proficiency
• Familiarity with communication tools such as Slack, Teams, Zendesk, or similar
• Basic data analysis and reporting skills

Nice to Have:

• Experience in the iGaming industry
• Experience in fintech or online platform environments
• Retention and loyalty program experience

Additional information: 

If you are interested in the position, please send us your resume. If you would like to have more details, please contact us at office@peoplefocus.rs

We are happy to meet you!